Metro Bank Visa®Gift Card
Surprise and delight your friends and family by giving them exactly what they want!
- Give any amount from $25 to $500
- Use it everywhere Visa is accepted
- Available to Metro Bank Customers*
- Easy to Use!
* $1.50 purchase fee per card. $1.00 purchase fee per card for bulk orders of 20 or more. Please allow 5-7 days for processing of bulk orders.
Metro Bank Visa Gift Cards are available to purchase at any Metro Bank store location near you.
For more information, call 888.937.0004 or click here for answers to frequently asked questions.
Metro Bank Visa Card Terms and Conditions.
It's Easy to Use Your Gift Card
Sign and register your card
Your card is active and ready to use when purchased at one of our convenient locations. Register your card online at www.visaprepaidprocessing.com. Your information identifies you as the owner if your card is lost or stolen. Your card also must be registered in order to make purchases online or to set up a Personal Identification Number (PIN).
Your card can be used to make purchases in person, at your favorite stores, over the phone or online – everywhere Visa debit cards are accepted. The amount of your purchase is automatically deducted from your card’s available balance.
Ask to sign the purchase receipt each time you use your card. If asked to swipe your card, push the CREDIT button. Pushing DEBIT will decline the purchase if a PIN has not been set up.
Keep track of your balance
Check your card balance anytime by calling 866.708.9366 or online at www.visaprepaidprocessing.com. For access, you’ll need your 16-digit card number. The last 6-digits of the card number is your password (Please note that merchants are not able to tell you the remaining balance on your card).
- How can I purchase a Metro Bank Visa Gift Card?
- Should I register my card?
- What fees are associated with my card?
- When does my card expire?
- Can my card be used for online/telephone purchases?
- What if the purchase price is greater than the value on my card?
- Can money be added to the card?
- Can my card be used at an ATM or to obtain cash?
- Can I use my card for PIN transactions?
- What if there is a discrepancy with a transaction on my card?
- What if my purchase is denied?
- What if my card is lost or stolen?
- What if I need to return an item purchased with the card?
- What should I do with my gift card when the value is depleted?
Should I register my card?
To use a Metro Bank Visa Gift Card everywhere Visa is accepted, the card needs to be registered to the cardholder. Certain merchants perform address verification checks which require that a card have a valid address registered. You also need to register your card if you want to select a PIN to use for point-of-sale transactions where NYCE is accepted (excluding ATMs). To register your card, visit www.visaprepaidprocessing.com or call 866.708.9366.
What fees are associated with my card?
There is a $1.50 purchase fee for each Card. A $1.00 purchase fee applies to each Card for bulk orders of 20 or more. Funds will be debited directly from your Metro Bank account at the time of purchase. There are no usage fees. An inactivity fee of $3.00 per month will apply if the Card is not used for a period of one year. This fee will begin on the first day of the month immediately following the 365th day after your Card was last used. The fee will not be imposed more than one time in any calendar month..
When does my card expire?
The expiration date is on the front of your Card in month/year format. If your Card has expired and there are still funds available, contact 866.708.9366 to register your card and request a replacement.
What if the purchase price is greater than the value on my card?
If you wish to make a purchase greater than your card balance, you can use a second payment method – cash, check or credit card – to cover the difference. Simply tell the cashier in advance how much to deduct from your card and how much you’ll pay with the second method.
Can money be added to the card?
No, the Metro Bank Visa Gift Card is not reloadable. Once a card is at a zero balance, the card should be destroyed. * Before destroying the card, make sure that you won't need the card in the future for store returns.
Can my card be used at an ATM or to obtain cash?
Metro Bank Visa Gift Cards cannot be used at an ATM or at bank locations for cash advance transactions. A PIN, can be created for the card for point-of-sale transactions, but cannot be used to receive cash back.
Can I use my card for PIN transactions?
Your card is active and ready to use immediately for signature (credit) transactions. If you wish to use a PIN, you must visit www.visaprepaidprocessing.com or contact 866.708.9366 to register your card and set up your custom PIN that would be able to be used at merchant locations for point-of-sale transactions. However, the set up of a PIN does not allow the card to be used at an ATM or bank location for a cash advance transaction or for cash back at a merchant.
What if there is a discrepancy with a transaction on my card?
If there is a dispute over a purchase, please contact the merchant directly to resolve the issue. If there is an error on a transaction or a transaction that was not authorized, please call 866.708.9366.
What if my purchase is denied?
Your available balance is probably less than the purchase price. Ask the merchant to deduct the specific amount remaining on your card and then use a second form of payment for the purchase balance.
- At gas stations, pay with your card inside rather than at the pump. Ask the attendant to process the payment for an exact dollar amount of gas.
- At restaurants and other merchants where tips are customary, you may choose to include a tip amount up to the value of available funds on the card.
If a PIN has been set up and is being used, ensure the correct PIN has been entered and that the merchant accepts the NYCE network.
What if my card is lost or stolen?
If your card has not been registered, it is the same as losing cash. If your card has been registered, contact us immediately at 866.708.9366 to have your card closed and a replacement card issued.
What if I need to return an item purchased with the card?
No problem. Depending on the merchant or network used, refunds may be credited to your card or issued as store credit or cash. You may need to present your card and receipt with the return.
What should I do with my gift card when the value is depleted?
Destroy the card.* The value is limited only to the original amount of money placed on the card.
* Before destroying the card, make sure that you won't need the card in the future for store returns.
Report lost or stolen cards immediately by calling 866.708.9366 or visiting www.visaprepaidprocessing.com.
You will need the gift card number to cancel the card.