Customer Service

How may we help you?

Contact Us Online

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Online Customer Service Options

Open A New Metro Bank Account

Add Services To Your Existing Metro Bank Accounts

Apply for a Consumer Loan

Cash Reserve Application

Contact a Mortgage Representative

Change Your Address

Obtain A Replacement Debit Card

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24-Hour Customer Service

1-888-937-0004

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Loan By Phone

Dial 1-800-296-1015 to apply by phone from 8 a.m. to 6 p.m., Monday through Friday.

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Visit A Store

We have many conveniently located stores - all with extended hours, click here for details.

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Report a Lost or Stolen Debit Card

Please call 1-888-937-0004.